Introduction
The Mummys Market Pte Ltd (individually and collectively, "MM", the “Site”, "we", "us" or "our") Fulfilment Period & Refund Policy aims to assist in discrepancies that may arise from the sale of goods between the buyer (“Buyer”) and the Seller (“Vendor”) (collectively “yu”, “Users” or “Parties”).
Application for Refunds
Subject to the terms and conditions in this Refund Policy and the Terms of Service, Buyer may apply for refund of the purchased items (“Item”) as stated in the Terms of Service.
MM Guarantee is a service provided by MM, on User’s request, to assist Users in dealing with certain conflicts which may arise during the course of a transaction. Users may communicate with each other privately to resolve their differences or approach their relevant local authorities to assist them in overcoming any dispute prior.
Application for the Refund of an Item
Buyer may only apply for the refund of the Item in the following circumstances:
• The Item was defective and/or damaged on delivery or collection;
• Vendor has delivered an Item that does not match the agreed specification (e.g. wrong size, design, etc.) to Buyer;
• The Item delivered to Buyer is materially different from the description provided by Vendor in the listing of the Item; or
• By way of private agreement with Vendor and Vendor must send his/her confirmation to MM confirming such agreement.
Buyer’s application must be submitted via [email protected].
MM will review each Buyer’s application on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application is successful.
In the event where Buyer has commenced legal action against Vendor, Buyer may provide the formal notification from the appropriate authority to MM to request MM to continue to hold the purchase monies until a formal determination is available. MM will, at its sole and absolute discretion, determine whether it is necessary to continue to hold such purchase monies.
Rights of Vendor
When MM receives an application from Buyer for the refund of the Ite, MM will notify Vendor in writing. Vendor may respond to Buyer’s application according to the steps provided by MM in the written notification. Vendor must respond within the time-frame stipulated in the written notification (the “Stipulated Period”). Should MM not hear from Vendor within the Stipulated Period, MM will assume that Vendor has no response to Buyer’s application and will proceed to assess Buyer’s application without further notice to Vendor. MM will review each Vendor’s response on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application may be successful against the circumstances stated by Vendor.
Refunds
Buyer will only be refunded after MM has received the confirmation from Vendor that Vendor has received the returned Item. In the event where MM does not hear from Vendor within a specified time, MM will be at liberty to refund the applicable sum to Buyer without further notice to Vendor. The refund will be made to Buyer’s credit/debit card or designated bank account, whichever is applicable.
Non Receipt
In an event of non-receipt of items, you can report to the seller within 18 days of purchase and we will launch an investigation.
Fulfilment of Goods
At MM, we operate exclusively on a pre-order basis, meaning items are from our Vendors and not held in our inventory. All sales will be available for collection on Specified Date and Venue, as indicated in the Invoice Voucher. Customers must collect their orders on the given date.
Communication Between Buyer and Vendor
MM encourages Users to communicate with each other in the event where problem arises in a transaction. As MM is a platform for Users to conduct trading, Buyer should contact Vendor directly for any issue relating to the Item purchased.
